Leadership

Is it possible for you to be a good boss and, at the same time, underperform as a leader in your organization? That was the dilemma facing Peter,* a coaching client who served as a manager in the financial services industry. Peter had the respect of his functional team, which was known for reliable, consistent performance.

On Wednesday, March 11, 2020, the World Health Organization declared the rapidly spreading coronavirus a global pandemic. Within days, employers across the world sent workers home to work remotely. Soon after that, a Gartner survey of top executives showed that roughly half of their organizations had more than 80 percent of their employees working from

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